1. Information We Collect
Depending on how you use the website, we may collect:
- Name, email address, phone number (including WhatsApp), and business/contact details you submit.
- Account information used for sign-in to tools such as ExamCraft or Resume Builder.
- Inputs you provide to AI tools, such as resume details, translation text, question paper settings, business descriptions, or complaint details.
- Payment-related information such as order ID, amount, payment status, transaction reference, and invoice/support details. Sensitive payment credentials are handled by the payment gateway, not stored by us.
- Technical data such as browser type, device details, IP-related logs, timestamps, usage events, and error logs where provided by hosting, Firebase, analytics, or security services.
2. How We Use Information
We use information to provide services, generate requested outputs, manage accounts and credits, process payments, respond to enquiries, deliver support, prevent misuse, improve our tools, and maintain website security.
3. AI Tool Inputs
When you use AI-powered tools, the text or files you submit may be sent to third-party AI service providers through our server or integration setup for the purpose of generating the requested result. Please avoid submitting highly sensitive personal, financial, medical, or confidential information unless necessary for the service.
4. Payments
Payments may be processed by third-party payment gateways. We may receive payment confirmation details such as payment ID, order ID, amount, date, and payment status. We do not store card numbers, UPI PINs, net banking passwords, or similar sensitive payment credentials.
5. Cookies and Local Storage
Our website may use browser local storage, cookies, or similar technologies to remember preferences, saved drafts, app history, language/theme settings, free demo counts, credits, and session information. You can clear browser storage from your browser settings, but some features may stop working correctly.
6. Sharing of Information
We may share limited information with service providers only as needed to run the website and services. This may include hosting providers, Firebase/Google services, AI API providers, payment gateways, email/contact tools, and analytics or security services. We may also disclose information when required by law, regulation, legal process, or to protect rights and prevent fraud.
7. Data Retention
We retain information only as long as needed for service delivery, account/credit management, support, payment records, legal compliance, fraud prevention, and business records. Some browser-based tool data may remain on your own device until you delete it.
8. Security
We use reasonable technical and administrative safeguards to protect data. However, no internet-based system is completely secure. You are responsible for keeping your account credentials safe and for using trusted devices and networks.
9. Your Choices
You may contact us to request correction, access, or deletion of personal information that we reasonably control, subject to identity verification and legal/business retention needs. You can also unsubscribe from optional communications where applicable.
10. Children's Privacy
Our services are intended for general users, students, teachers, businesses, and local customers. Minors should use paid services or submit personal details only with parent, guardian, or teacher supervision where required.
11. External Links
Our website may link to WhatsApp, Facebook, Instagram, payment gateways, maps, demo sites, or other third-party websites. Their privacy practices are governed by their own policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
13. Data Security Incidents
In the unlikely event of a data security breach affecting your personal information, we will take reasonable steps to investigate and mitigate the issue. Where required by applicable law, we will notify affected users without undue delay.
14. Legal Compliance
We process personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, and other applicable Indian laws. Users have the rights provided under this Act, including the right to access, correction, and erasure of their personal data, subject to verification and lawful retention requirements.
15. Contact
For privacy questions or requests, contact us at smartdigitalassam@gmail.com or call +91 86387 59478.