1. Scope of This Policy
This policy applies to paid online tools, digital credits, downloadable/generated content, local digital services, website/design work, and other paid services offered by Smart Digital.
2. Digital Tool Credits and Instant Access
For paid digital tools such as AI-generated documents, question papers, resumes, translations, letters, or other instant services, credits or access may be delivered immediately after successful payment verification.
Once a credit is used, a file is generated, a download is unlocked, or the requested digital output is delivered, the payment is generally non-refundable because the service has already been consumed.
3. Eligible Refund Cases
Refunds may be considered in these cases:
- Duplicate payment for the same order or same service.
- Payment debited but credits/access not provided due to a confirmed technical issue.
- Wrong amount charged due to a clear billing or system error.
- Service cancelled by Smart Digital before work starts or before digital access is delivered.
4. Non-Refundable Cases
Refunds are generally not available in these cases:
- Digital credit has already been consumed.
- AI-generated output, document, translation, resume, question paper, or other digital result has already been generated or downloaded.
- Customer provided incorrect input, wrong spelling, wrong document, or incomplete information.
- Custom work has already started after customer confirmation.
- Delay caused by missing information, delayed customer response, or third-party service outage outside our control.
5. Cancellation of Custom Services
For custom website, design, documentation, or offline digital services, cancellation requests must be made before work starts. If work has already started, a partial refund may be considered based on the percentage of work completed, time already spent, third-party costs already incurred, and the originally agreed scope. No refund will be issued if the work is substantially complete or final deliverables have been provided.
6. Failed or Pending Payments
If your payment is debited but the order is not confirmed, please contact us with the transaction details. We will verify the status with the payment gateway or bank records. If the payment failed, the amount is usually reversed by the bank/payment provider according to their own timelines.
7. Refund Request Process
To request a refund, contact us within 7 days of the transaction and share:
- Name and phone/email used for the purchase.
- Payment amount and date.
- Order ID, payment ID, UPI/reference number, or screenshot where available.
- Reason for the refund request.
8. Refund Timeline
Approved refunds will be initiated to the original payment method where possible. After initiation, the amount may take 5 to 10 working days to reflect, depending on the bank, UPI app, card network, or payment gateway.
9. Contact for Refunds
Email: smartdigitalassam@gmail.com
Phone/WhatsApp: +91 86387 59478